Refund Policy & Money-Back Guarantee
At Style Zone Mart, customer satisfaction is our priority. We strive to ensure that every order is processed accurately and delivered in excellent condition. If you experience a verified issue with your order, product, or delivery, we will review your request and, where applicable, provide a refund in accordance with this Refund & Returns Policy.
All refund requests are subject to verification and approval by our Customer Care team.
Eligible Refund Circumstances
Incorrect, Damaged, or Defective Products
You may be eligible for a refund or replacement if you receive:
- A product different from the one you ordered.
- An incorrect size, color, or product variant.
- An incorrect quantity.
- A product that is damaged during transit.
- A defective product.
If you believe you have received an incorrect, damaged, or defective product, please contact our Customer Care team within 24 to 48 hours of delivery.
Customer Care: +91 7418753663
Please provide the following details to help us process your request:
- Order ID
- Clear photographs or videos of the product and packaging
- A brief description of the issue
Delivery-Related Issues
You may be eligible for a refund if your order is affected by any of the following verified shipping issues:
- Package confirmed as lost in transit by the courier.
- Package returned to us due to courier error or failure.
- Delivery failure caused by circumstances beyond the customer's control.
- Other verified courier-related issues.
Delivery-related claims may require courier tracking information or other supporting documentation.
Refund Process
If your refund request is approved:
- The refund will be credited to the original payment method used for the purchase.
- Processing times may vary depending on your payment provider or financial institution.
- Approved refunds are generally processed within 5 to 10 business days from the date of approval.
Return Policy
Product Returns
Products may be returned only if they meet the refund eligibility conditions outlined in this policy and receive prior approval from our Customer Care team.
Unless the return is due to a verified manufacturing defect, damage, or shipping issue, returned products must be:
- Unused
- Unworn
- In their original condition
- In their original packaging with all tags and accessories intact
Returns sent without prior approval may not be accepted.
Order Modifications & Cancellations
If you wish to modify or cancel your order, please contact us immediately.
Customer Care: +91 7418753663
While we will make every reasonable effort to accommodate your request, we cannot guarantee changes once an order has entered processing, packaging, fulfillment, or shipment.
Customers are advised to carefully review all order details, including:
- Product selection
- Size and color
- Quantity
- Shipping address
- Contact details
- Billing information
before placing an order.
Refund Request Requirements
To be eligible for review:
- Refund requests must be submitted within 24 to 48 hours after delivery.
- Customers must provide sufficient supporting evidence, including photographs, videos, courier tracking details, or any additional documentation requested by our Customer Care team.
- All claims are subject to verification and investigation before approval.
Failure to provide the requested information may result in the rejection of your refund request.
Limitations & Exclusions
Refunds will not be granted for:
- Incorrect product selection made by the customer after shipment.
- Incorrect or incomplete shipping information provided by the customer.
- Delivery delays caused by inaccurate customer information.
- Refusal to accept delivery without a valid reason.
- Requests submitted without sufficient supporting documentation.
- Products that have been used, damaged by the customer, or returned without original packaging (unless received defective).
- Requests submitted after the eligible reporting period.
- Circumstances not specifically covered under this policy.
Style Zone Mart reserves the right to deny any refund or return request that does not meet the eligibility requirements outlined in this policy.
Contact Us
If you have any questions regarding this Refund & Returns Policy or require assistance with your order, please contact our Customer Care team.
Style Zone Mart
Customer Care: +91 7418753663
Our team is committed to reviewing all genuine concerns fairly and providing appropriate assistance in accordance with this policy.
Policy Updates
Style Zone Mart reserves the right to amend, modify, or update this Refund & Returns Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website. We encourage customers to review this policy periodically to stay informed of any updates.